At Al Safwa Carpets, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and safeguard your data when you visit our website or purchase our products.

1. Information We Collect

We collect information to provide better services to all our users. This includes:

  • Personal Information: Name, email address, phone number, and shipping/billing address provided during checkout or account creation.
  • Payment Information: We use secure third-party payment processors. We do not store your full credit card details on our servers.
  • Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited.

2. How We Use Your Information

Your data allows us to:

  • Process and deliver your carpet orders and gift items.
  • Send order confirmations and tracking updates.
  • Provide customer support and respond to inquiries.
  • Send occasional promotional emails about new collections or seasonal offers (you may opt-out at any time).
  • Improve our website functionality and user experience.

3. Information Sharing & Disclosure

Al Safwa Carpets does not sell, trade, or rent your personal information to third parties. We only share data with trusted partners necessary to run our business, such as:

  • Courier Services: To deliver your carpets to your doorstep.
  • Payment Gateways: To process secure transactions.
  • Analytics Providers: To help us understand website traffic.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your sensitive data is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment provider’s database.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember items in your shopping cart and understand your preferences for future visits. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request the correction of inaccurate data.
  • Request the deletion of your data from our marketing lists.
  • Withdraw consent for data processing at any time.

7. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us using the information below:

  • Email: AlSafwacarpets@gmail.com
  • Phone: +971 52 208 8500
  • Address: Sharjah/Ajman, United Arab Emirates